The definition of defective products falls into three categories as described below:
  IRMA (In Warranty of Return Merchandise Authorization)
      Defect occurs after 100 days of the date starting from the departure of the goods offshore Taiwan and before the warranty has expired.
  ORMA (Out of Warranty Return Merchandise Authorization)
      Defect occurs after the warranty has expired.
  The above terms are determined by the purchase date on the invoice up to the time the product is returned to hongke.  hongke's repair service procedure is as follows:
    1. Obtain an RMA number:
      (1) Fill out an "RMA request form" and send it by fax or email to the corresponding RMA person. If you do not know who the correct contact person is, please check hongke 's Web site or contact your hongke sales representative.
      (2) Hongke's repair service personnel (RMA OP) will check that the "RMA request form" has been completed with precise information. Once this has been verified the customer will receive an RMA number.
    2. Package and Delivery
      (1) Returned products have to be packed properly to avoid damage during delivery. Use our original package (or the similar way) as much as you can.
      (2) Please indicate your assigned RMA number on the package before delivery.
      (3) To speed up the repair procedure, please notify our RMA OP by email with information that includes the shipping date, quantity, and tracking number of your delivery.
    3. Product Check on Arrival
      (1) Hongke's RMA OP personnel will check your product within eight hours of its arrival.
      (2) If the product arrives undamaged and conforms to the conditions described on the "RMA request form," it will be transferred to Hongke's RE engineers for repair or replaced.
      (3) If the product is damaged or there is some inconsistency with the "RMA request form" description, Hongke will contact and confirm the status with the customer before proceeding.
    4. Repair
      (1) The repair engineer will repair the defect as described by the customer. The product will also be tested to ensure it is in proper working order.

(2) If no additional problems are detected, Hongke will notify the customer.

      (3) If the customer does not reply within 48 hours and no failure occurs during testing, the product will be processed as NTF (No testing failure).
    5. Charge
      (1) The customer will be charged for repairs if:
        • ORMA terms apply
        •IRMA terms apply, but it is determined by Hongke's repair engineer that the defect was caused by abuse, misuse or unauthorized repair.
      (2) Repair engineers will provide a repair report for RMA products that will be charged.

(3) RMA OP personnel will send a report and P/I (Performance Invoice) to the customer for confirmation.

    6. Package and Shipping
      (1) RMA OP personnel will properly pack the repaired RMA product along with a maintenance report.
      (2) The RMA number and quantity will be clearly marked on the package.
      (3) The customer will receive email notification of the product RMA number, shipping date, and tracking number.